Shipping policy

Last updated: August 28, 2026

Everything sold through this store ships UPS Ground, boxed, from our shop in Simi Valley, California.

Where we ship

Within the United States only. We don't ship internationally, and we don't ship to PO boxes — UPS Ground needs a street address, and the systems are too heavy for a box anyway.

Shipping and installation are two different things. This store ships equipment anywhere in the United States. Installation and service are separate, are not included in anything you buy here, and are available only in our Southern California service area — see livingwatersocal.com for the counties we cover.

If you're in that area and would rather have a system delivered and installed than shipped, call us instead of ordering online. We handle that directly.

Shipping and handling time

Standard shipping and handling is 3–5 business days. That covers filter packs, membranes and parts, counted from the day you place the order to the day it arrives.

Complete systems are built to order, so they take longer. We assemble and test each one before it leaves. Systems typically ship 2–4 weeks from when you place the order, and then travel on the standard 3–5 business day schedule.

We'll email you tracking as soon as your order ships. Orders placed on a weekend or a holiday start the next business day.

Shipping cost

Shipping is calculated by weight at checkout:

Weight	Rate
Up to 15 lb	$15
15.01 – 35 lb	$35
35.01 – 70 lb	$150
Over 70 lb	$250

Filter packs and small membrane packs fall in the first band. A Cherubim C350 lands in the third; a C950, at 82 lb, is in the fourth.

Rates above are for the continental U.S. Alaska and Hawaii cost more and take longer; we'll quote those before the order goes out.

We don't offer expedited shipping online. If you need something faster, call us and we'll quote it.

Tracking

You'll get a confirmation email when you order and a second email with a UPS tracking number when it ships. If tracking hasn't arrived and you think it should have, email info@livingwatersocal.com with your order number.

Delivery problems

Damaged in transit: inspect the boxes at delivery. If something looks wrong, photograph the packaging before you unpack and contact us within 5 business days. We'll replace the item and handle the carrier claim ourselves — see our Return and Refund Policy.

Marked delivered but missing: check with anyone else at the address and look for a UPS delivery photo first, then contact us and we'll open a trace with UPS.

Wrong address: contact us as soon as you notice. Before it ships we can fix it for free. After it ships, UPS charges an address-correction fee and we'll pass that through at cost.

Refused or undeliverable: a shipment that comes back to us because it was refused or the address was undeliverable is treated as a return, including the return freight and, on a system, the restocking fee.